Change Manager

Summary

How can I help?
Maximizing Employee Effectiveness by Helping End-users Embrace New Technology

Excel at creating customized, easy-to-use solutions that integrate technology with business operations and improve communication. Facilitator, professional presenter, design in-class and online training for maximum impact. Proven leader, “resourceful go-to person”, recognized for valuable and sought after opinions. Adapt easily to changes in priorities, seamlessly managing multiple assignments simultaneously. Excellent follow-through skills ensure meticulous attention to detail.

Timeline

  1. -
    Certificate, Instructing Adults, George Brown College
  2. -
    Bachelor of Science (BSc), Major in Psychology, University of Toronto
  3. -
    Senior Analyst, BMO Financial Group

    Administered model maintenance of bank-wide activity based costing (ABC) models on behalf of project team.
    • Managed modelling activities 50+, for project team of 40, creating bank-wide cost allocation models.

    • Designed and facilitated in-class theoretical activity based costing training for project team, transferring professional knowledge and skills.
    • Created and conducted “lunch 'n' learn" sessions, introducing new cost allocation process to bank finance teams.
    • Provided cost allocation subject matter expertise for centralised training team (Institute for Learning-IFL), transferring professional knowledge and documentation.
  4. -
    Relationship Manager, BMO Financial Group

    Directed central management of bank-wide activity-based costing (ABC) models. Helped internal owners of expenses to implement changes required and educated on theory and reporting of ABC methodologies.

    • Built strong relationships with internal clients by helping with annual plan, providing professional expertise and knowledge and offering to work outside of regular requirements.
    • Designed and built new user interface with Microsoft Access by applying technical savvy and business knowledge where others failed, allowing for vendor software upgrade.
    • Managed close to 70% of cost models after team of 10 became 2, making this possible by significant automation of modelling and quality assurance processes, loading cost models to SQL database using Microsoft Access.
    • Oversaw automation of a number of monthly / quarterly financial reporting processes within a large group, using advanced Microsoft Excel knowledge, saving days of work in some instances. 
  5. -
    Change Manager, BMO Financial Group

    Designed and delivered to all end-users in-class and online software training for assigned technology projects. Conducted impact and readiness assessments, change forums, facilitated and documented operational model decisions.

    • Designed and delivered SAP software training for finance teams, including writing queries to replicate previous reporting tool, providing one-on-one assistance and multiple reference materials.
    • Managed design and implemented financial data restrictions in SAP reporting, translating business needs to technical team, designing, documenting, and conducting testing.
    • Created and provided lunch and learn sessions on using Microsoft Excel effectively and ‘going digital’, helping finance group transform from manual to automated processes and paper-based to digital storage. 

     

Experience Highlights

  • Change Manager
    BMO

Education Highlights

  • Instructing Adults
    george brown college
  • B.Sc. Psychology
    University of Toronto

Location

Canada